Did you know that under current regulations ITV, Channel 4 and Five are only permitted to run 7 minutes of ads per hour (averaged over the day), with a maximum of 12 minutes in peak time on ITV 1 These rules save us from getting bombarded by ads like they do across the pond

Where does your customer experience begin and end What is the emotional state of your customers as they begin an experience with you

The latest offering from Ramsay's Kitchen Nightmares aired on Channel 4 last night, followed the somewhat disastrous adventures of ex-boxer Mike and his wife Caron Ciminera as they struggled to run the Fish & Anchor, a restaurant in Lampeter, West Wales Whilst the couple's arguing appeared to better the food they were originally sending out (a mix of jarred sauces and home cook book trophy dishes) they did let slip on a fantastically poor bit of black hat optimisation, which I hope made all white hat SEOs laugh out loud