Where Does Your Customer Experience Begin And End?
http://www.usais.org/articles/34638/1/Where-Does-Your-Customer-Experience-Begin-And-End/Page1.html
Simon Dance
Simon Dance is the link and social media executive at Leapfrogg, a Brighton based SEO and Search Marketing agency who specialize in best practice and ethical search marketing solutions. Website: <a href="http://www.leapfrogg.co.uk/Services" title="http://www.leapfrogg.co.uk/Services" target="_blank">http://www.leapfrogg.co.uk/Services</a> This article is free for republishing One link must be active.
By Simon Dance
Published on 05/3/2008
Where does your customer experience begin and end What is the emotional state of your customers as they begin an experience with you